Whenever you wish to exercise your right of withdrawal with respect to the goods ordered, you can contact Melite Srls, within 14 days of receiving the goods, meaning 14 days counting from when you have gained the physical possession of the goods ordered.
We will not accept packaging and boxes that have been used or are not in the original conditions. Before shipping back the goods, the Buyer must contact the Seller and obtain his approval of the execution of the termination right, which will not be unreasonably withheld. Once the Seller has received the returned goods and is satisfied that they comply with the standards expressed above, the Seller will proceed to refund the Buyer of the total price, including the initial delivery cost, within 30 days. As stipulated by European Court of Justice, the Seller is under no obligation to reimburse the Buyer for the expenses incurred in returning the goods.